FAQ Page

We're always looking to give our best to you, so scroll below to see our commonly asked questions. if there's something that our faq was unable to help you on, do drop us an email at visitme@aromamatters.com

Can you ship overseas?

Yes , we ship worldwide at an additional cost, depending on your location. However, due to the fragile and heavy nature of our wares, we encourage our overseas buyers to contact us before placing an order to properly work out the details of the shipping and fees based on the country of destination.

To ensure that you get the best value for your money, be on the lookout for several promotions, exclusive deals, and discounts on our store year-round.

When will I receive my order?

It depends on your location. For local Singapore deliveries, you can expect the package to arrive in 5-7 working days. Do note that there is a high surge in orders during this period (Circuit Breaker, Phase 1, and Phase 2) and order processing, packing, and delivery will take longer than normal. Please do not purchase through our online store if you need the products urgently. You can come down to our showroom outlet at 3 Changi South Lane #01-03 S(486118) to purchase immediately.

For overseas shipping, the standard delivery duration is around 7-16 days. You will find the exact delivery details of your order in the confirmation email sent to you upon successful purchase.

What courier/s are you using?

Our main logistics partner is J&T Logistics. They provide tracking services on their website. For more details about your parcel status, please visit Track My Parcel

NOTICE: Due to a very high percentage of parcel breakage due to using courier services, our management has decided to switch to an in-house delivery service, tapping on the local Private Hire Vehicle network to fulfill all orders. As such, there will not be any tracking number provided at this time, until further notice. 

Will you accept returns?

If you find our products defective or not up to par with your standards, we will be glad to hear you out and assist you. Please email us at visitme@aromamatters.com or send a message on Whatsapp at +65 88588581 so we can help you as soon as possible.

Do you have customization options?

Yes, but it depends on the availability and Minimum Order Quantity. Please check the specific product page for the availability of customization options regarding the dinnerware that you want to personalize. Additional costs for customization is dependent on the complexity of the design.

How do I find a product?

Please use our search engine located on the upper left corner of our website. Click on the magnifier and input the keyword/s. You can also find a product using the product categories on our home page.

Can I view the product before purchasing it?

You may send us a message on our Contact Us form or send us a Whatsapp message +65 88588581 to schedule an appointment for a showroom visit at 3 Changi South Lane #01-03 S(486118) Singapore to view the actual product before purchasing.

Do sold-out items get restocked?

Some of our products are available for pre-order if they ever get sold out, granted that you have made a full payment, which serves as a pre-order confirmation. Please wait 2-6 weeks for the pre-ordered item to arrive at our premises, depending on the manufacturer’s schedule and the country of origin.

Self-Collection (With Appointment)

Customers can self-collect ordered items at 3 Changi South Lane #01-03 S(486118). We are open Monday to Friday, from 10.30am - 5.30pm.

Do ensure that you have made an appointment with us at least 1 day before you come so that we can prepare your items beforehand.

If you have paid online and want to do a collection, remember to have on hand the following details before approaching our staff, as this will aid us to assist you much faster. 

  • Date of Purchase
  • Order Number
  • Marketplace purchase was made from
  • Full Name
  • Contact Number

Contact us